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General
Referral
Program
Payment
& Billing
General
Bolindia
Service - Basics
Bolindia
phone-to-phone service offers a rechargeable, prepaid account
through which you can place low rate international phone-to-phone
calls. Upon opening an account with Bolindia you will receive
an email containing your PIN number. The PIN number is used for
placing international calls using our toll-free number. You can
easily recharge your account online with $20 to $200 denominations.
What
is a PIN number?
Each
Bolindia account has a Personal Identification Number (PIN) that
allows you to make phone calls from any phone in the India. Each
PIN number is unique and is used to confirm that you are placing
a call or using a given service.
How
do I get assistance if I have a problem?
You
can call our Customer Service using our toll-free number 91 22
2514 7482 or 91 22 2883 9546 Or you can email us your questions
to the following email address: pritesh@bolindia.com. For more
information see the "Contact Us"
page.
Do
you have different calling rates depending on the time of day?
No.
What
countries can I call?
With
the Bolindia phone-to-phone Or a Pc to Phone service you can call
anywhere in the world.
How
do I place a call?
Here
are the dialing instructions for placing a calling:
- Register
for the service. Click here to register;
- Purchase
calling time. To purchase calling
time click here;
- Dial
the access number 1899;
- At
the prompt enter the PIN you have received after registration;
- After
confirmation from the system dial the number you wish to call
followed by the (#) button.
- After
you complete the call, you may dial the pound button twice (##)
to start a new call.
Please,
use the following dialing format:
For US, Canada & the Caribbean: 001 + area number + phone
number;
For international: international number + area number + phone
number
How
long do you keep user call history records?
We
keep history records of your calls for the last 12 months.
How
does your referral program work?
You
can refer as many relatives and friends as you want - there is
no limit! The referral compensation structure is 10%, 5%, 5%,
5%, 5% for a total of 5 levels (or 30% referral earnings). That
means you get a percentage of your referral's purchased calling
time, or the equivalent in US dollars. You will have the option
to add it to your calling time, or receive the amount in the form
of a check. If you choose to get a check, or use your bonus to
make phone calls, you should collect at least $30.00 of referral
bonuses.
We prohibit any unsolicited e-mails and/or postings in discussion
groups, bulletin boards, and other public domain groups. There
is no limit on the number of friends and relatives you can refer.
How
can I refer my friends?
You
have to give your reference number to friends/relatives who want
to register with Bolindia.
They have to enter this reference number in the appropriate box
on the registration form.
Where
can I find my reference number?
Your
reference number is a blue 4 to 7-digit number that appears in
the Profile page of your
account.
How
to refer people more effectively?
Some
of the accepted forms of promotion include:
1. Word of mouth. You can tell your friends and family about IntelFone.
2. Send e-mails to your friends and family. Unsolicited e-mails
are prohibited.
3. Post an Bolindia
link on your web site.
How
to post an Bolindia link on my web site?
1. Copy the following HTML text template into your HTML document:
<a href="http://www.voicemaster.com/cgi-bin/if.cgi?run=ref&vid=XXXXX">
<img src="http://www.voicemaster.com/ifimgs/refbanner.gif"
border=0 alt="Get FREE Calling Time!"></a>
2. Replace XXXXX in the first line of the
HTML template with your own IntelFone
reference ID number. Thus, every time someone decides to register
for IntelFone
through that link, they will be taken directly to the registration
form with your reference number automatically entered there. In
order to accomplish the process successfully, your referral should
fill out the registration form completely before switching to
another page from the site. Browsing the site before completion
of the registration will disable the reference link.
Payment
& Billing
What
payment methods do you accept?
Only
credit cards are acceptable for purchasing calling time. In the
future new methods such as checks and telephone orders will be
accepted. Users of this site will be notified via e-mail as soon
as the new option is available.
How
am I billed?
You
pay only for the minutes you talk. There is no charge for calls
less than 20 seconds. Call charge calculated in increments of
20 seconds. You can check our calling rates.
There are no monthly, installation, activation or connection fees.
How
can I check my balance?
To
check your balance go to the Balance
& Call History page.
Are
there any hidden costs?
No.
You pay for the time you talk. There are no monthly, installation,
or activation fees.
Could
I be asked to fax my credit information?
Yes.
Sometimes we need to see is a photocopy of your credit card along
with a credit card statement showing your billing address and
credit card number. We accept: driver's license, passport and
bank/credit card statements.
Why
was my credit card declined?
There
are several reasons why your credit card might be declined by
our system. The most common reasons are:
- Incorrect
expiration date - check to make sure you have the correct expiration
date;
-
Incorrect credit card number - make sure that you are entering
the correct 16-digit credit card number along with the CVV2
security code;
- Incorrect
billing address - make sure the billing address you enter matches
the address where your monthly credit card statements are mailed
each month;
-
Insufficient Funds - make sure the amount you are trying to
purchase does not exceed your credit card limit;
- Credit
card reported missing or stolen. Credit card fraud;
- We
prosecute credit card fraud to the full extent of the law.
If
you are unsure why your credit card was declined by our system,
please contact your issuing bank for further information.
I
registered with Bolindiabut I haven't received my PIN number yet?
Usually it takes up to 48 hours to receive the email confirmation,
containing your PIN number. In some cases your credit card issuer
might require us to contact them first so they can authorize the
charge to your credit card. This procedure protects you from fraudulent
charges on your account, and it may take up to 48 hours after
you have registered with IntelFone Phone. You can also retrieve
your PIN online. Just login into your account and go to the Balance
& Call History.
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